General support
Tell us what you’re trying to do and what happened. Please do not include passwords or highly sensitive medical information.
support@comficare.coWe’re here to help
ComfiCare Support
Contact us for help with account access, device pairing, reminders, data rights or general questions about ComfiCare.
Privacy and data requests
Request access, correction, a household data export, account deletion or information about our privacy practices.
Email our privacy support →Device pairing and sync
Include your app version, device type and a brief description of the issue. Never send your password or pairing code unless support specifically instructs you through a secure process.
Reminders and notifications
Check device power, network access, notification permissions and the most recent sync status. ComfiCare should not be the sole means of time-critical care.
Medical or urgent situations: ComfiCare is not an emergency response service. If someone may be in immediate danger or needs urgent medical care, contact local emergency services or a qualified healthcare professional.
When contacting support
Please provide the email associated with your caregiver account, the device type, app version and a clear description of the issue. We may ask for additional information to verify your identity before handling account or data requests. Do not email passwords, identity documents, medical records or financial information.
Operator: Dalian Chengfu Trading Co., Ltd. · Dalian, China